Payments & Returns
We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:
VanaNatural offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation.
If you are eligible for a replacement, you may notify us within 2 days from the date of delivery.
Before confirming an exchange, we would require proof of defect in product in the form of a photo.
In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.
All transactions are processed in Indian Rupees (INR).